doordash

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Was good, now it's wack.

Doordash was good, but now it's wack.I was originally going to get back $27.60 + taxes and fees, only to then be told I'm getting given 'apology credits' and have it all end up less than what I was originally going to get back. You might not mean to, but that's the equivalent of trying to screw me over out of money. Money that I'm spending on this service.I have been ordering from Doordash for years, and I used to love this service. The past several orders I've had from Doordash have all been missing items from combos, or items added in the order in general.I understand sometimes if the store doesn't have the item at the moment, or isn't serving it at a specific time, whatever. stuff happens, I get it.But if a dasher gets to the store and the item isn't available, or there, and I have to wait all this time for the actual order to be made, get delivered, and I'm spending this money on delivery, I should at MINIMUM get a text or something that tells me 'hey, they don't have this. Can we replace it with something'?Instead, I have to wait with zero communication until the order is at my door to find portions or even half of it missing and every single time, I'm still getting charged for those missing items.That's crazy, and if it happens once or twice I get it, stuff happens. But how many times does this have to happen in a row, and how many refunds do you have to issue before it becomes part of a gig to have the dashers simply just check the receipt that is literally stapled to the damn bag?And then on top of dealing with that over and over, then you try to screw me out of the refund money for paying for a half-assed service?That's wild. Find me when Doordash gets it's stuff together.

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Date of experience: Jul 04, 2024