Restaurants in our town get orders wrong all the time, usually by "forgetting" to give you the entire order, and you can tell it's not the drivers because the orders are almost always sealed. The problem is that DoorDash wants to offload the cost of these incorrect orders onto the buyer. Even when I had DashPass, if I tried to get a refund I would get pop-ups saying "you have problems with your orders a lot, we're going to have to review your complaint." Now that I don't have DashPass, I won't even get a full refund for what was missing. Over the last week my husband and I have been sick, so we ordered delivery four times, and every single order had items missing. We usually get carryout when we're not sick and almost never have missing items, yet easily half of our deliveries over the last couple of years from DoorDash have been missing something, so it seems as if restaurants have discovered that they can get away with partial orders on DD. Complaints only get you partial refunds. Lately I've been leaving negative reviews for restaurants that were purposely omitting part of our orders, but DoorDash won't post those reviews publicly. The whole thing feels like a scam.
