doordash

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I ordered via DoorDash

I ordered via DoorDash. The order never arrived. The dasher left it at the wrong building. (Love in an apartment complex). They did not deliver it to the correct address due to the door dashers own error. There are several building in this complex. The correct address and building has a green door and a brown mat. I went ahead and even took a picture of my door. If they look at the pictures of the delivery from the dasher, it is clearly a blue door and a completely different building. You can see it is not delivered to the correct building/doorstep. I reached out to DoorDash support, and advised them if this, they refused to provide any refund at all. I appealed it, and they still refused to either deliver the goods ordered or provide any form of refund. This is theft and highly unethical. Door dash with needs to deliver what was ordered since I paid for it, or provide a refund since they didn’t deliver it.

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Date of experience: Nov 15, 2024