A few points to highlight my frustrating experience with this service:1. The drivers dont care in contacting customers. If you missed a letter in your address they wont bother reaching out to you. They will just skip the delivery.2. Refunds with them is a pain. Call center is full of agents clueless of processes.3. Terrible customer service. There are no notes taken by the agent that picks up the phone for a case or concern you raise. That means every time you need to tell the new agent the same story over and over.In a nutshell...stay away from this service as much as you can. Otherwise you will lose your money and get a headache for no reason.