Farhan was extremely professional. He took his time, he was very methodical! I am not tech savvy. He was able to explain it in simple language. He was chronological in his approach to the problem. He allowed me to maintain my dignity. I left heard by him, and it showed in how he was able to answer all my questions and concerns, and produce a pragmatic answer and step to achieving my goal. HOWEVER, that Bhavesh was very RUDE, Condescending, and unprofessional. rather than assisting me, she took special TIME out... to highlight my short-comings with technology. I asked her for a step my step process so I could follow what was needed to achieve each step in the process. She outright insulted me! If it wasn't for Farhan, I would have made it my business to fly down to the company owner and tell them about her poor communication skills and unprofessional attitude.
