I had coupons emailed to me that didn't work. I reached out to customer service who tried to offer me different discounts but it was more than if I transferred my domain. I denied the offer and took the steps to transfer. Upon ending the conversation, the agent mistakenly charged my account for what they offered me anyway. I reached back out, they realized it was an accident and refunded me for part of what they charged. I had to reach back out again for the full refund. Once they initiated the full refund, they deleted the domain from my account! I had another month left on it before it expired! Because they did that, I was not able to transfer it. I reached back out, they added it back to my account until the expiration but on ICANN it showed it was renewed until 2030 and since it was recent, my transfer got denied. I reached back out, they assured me that it would be fine. Of course it wasn't and now my domain is expired. I reached back out to explain to them I wouldn't be in this situation if the first agent didn't mess up. They keep trying to charge me and won't do anything to help even though it was a mistake on their end and now I'm stuck having to pay them for another year renewal for something they did when I wanted to transfer out. DO NOT USE THIS COMPANY! Literally so many other places that offer domains that won't do this to you.
