Review Time
Very Disappointing Customer ServiceOur experience with the DocSend customer service has been more that unsatisfactory. We tried to book a Demo, which is a proudly presented feature on their website. After doing so twice, we didn't receive any kind of feedback to either request, not even a confirmation Email. We chatted with a customer who wasn't even aware of our issue (seems they completely forgot us). His explanation for why we didn't receive a reply is that this feature is new and in high demand, wherefore we were ignored. Upon my asking if arranging a demo even if it is at a later date would be possible he said that it wasn't and repeated that the reason was the high demand. After this he began pushing support pages onto me as an alternative. Shortly after he removed himself from the conversation leaving me without a sufficient answer beyond "no further action possible due to high demand". Putting me on a waiting list apparently wasn't an option either.In summary, the impression the customer support gave me is that they are not willing to help me out with issues beyond giving me superficial explanations. This is exceptionally regrettable due to the otherwise positive experience we've had so far using DocSend.
Used it for sharing the decks & data reports with multiple investors during the fundraising process. The product is slightly pricey but worth the investment to have a good visibility of who are checking your data rooms and how much time they are spending.
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