We bought a 4 day ticket for 2 adults and on the morning of our last day before park opened we got a phone call that my mother in law had died unexpectedly and we left to get home. on our way home I Tried calling WDW guest services to find out what options were with our last unused already purchased tickets and waited 2hrs and finally gave up. Called again 24 hrs later and waited 1 hour and finally got in touch with someone. I explained what had happened and the person I spoke with was sympathetic but she asked me if we stopped by guest services before we left to tell them what had happened. I told her that honestly that was not a thought in our minds after we got the call from family at 7:00 am about my mother in law passing away. Plus I told her we were not staying at a WDW resort. We had our camper and we tried to stay at Fort Wilderness when we first bought tickets back in November of 2021 but there was nothing available so we stayed at Tropical Palms RV about 10 minutes from the parks. Then the guest services lady said she needed to talk with their escalataed guest services department and so I was put on hold for about 15 minutes and then she said that there was nothing they could do with our last day unused already purchased tickets. There’s No reason that WDW could not make those tickets good for another time in the future. Supposedly “the happiest place on earth “ likes to just flat out rob you. They just don’t care that they will keep your money. This is not the great customer service. WDW should be ashamed of themselves during this Very sad and difficult and stressful time to visitors with a death in the family or a family emergency.
