We visited Disney World Orlando in September 2022, however one of our trips to the parks (Epcot) was unachievable as they closed due to hurricane Ian. We had tickets booked for this day and were looking forward to it, although we understand it was best to close the park due to uncertainty with the hurricane. I contacted Disney World whilst in Orlando to enquire about refunds. They instructed me which email address to contact. Upon contact them for a refund as I had 2 park tickets that were not usable due to their choice to close the parks, but was refused a refund and told to use the tickets within a year after the original booked date. I explained this would not be possible as we live in the United Kingdom. Disney World were effectively asking us to spend an additional £2000+ on flights and accommodation to go out to Orlando again just to visit their park for a day; all instead of simply refunding the monies due to a closure that we had no control over and was their choice because of a natural disaster. When I contested this and requested to escalate to a complaint and provide me the terms and conditions that outline they “could not” provide me with a refund in this instance, they suddenly stopped responding. It has been well over a month now and I still have not received a response or a refund. They have taken my money for the tickets and are refusing to give it back. It is not acceptable that a multi-billion dollar company is unwilling to refund 2 park tickets that were unused because of their closure. Furthermore, it is appalling that they are not contacting me back.
