I booked a room at the B Resort and Spa through Priceline, our stay was from the 21st of July (Friday) through the 24th (Monday). We were very excited to be a part of the Disney’s B Resort experience. We arrived late on Friday and were tired and just wanted to rest. From the moment they informed us that our room was down the hall, to the second we walked into our room; is when this trip went to hell in a hand basket! Our room resembled something from a prison, no lie (never been there but I have seen pictures). (I have pictures that I will attach for you and social media.)) We were told that the hotel was completely booked so we couldn’t change rooms. We decided to eat at American Kitchen and my burger tasted as though they poured salt on it, the gentleman assisting us said he would remove it from the bill, (which he did).We met friends in Florida but I was so embarrassed by our room I refused to allow anyone to see it. Saturday we left early, I stopped at the front desk to request that they clean our room and give us fresh towels, when we returned around 4 pm that process hadn’t happened yet. So I requested it again. When we returned after 10 pm the bed was pulled to and towels had been replaced, except face towels because they had run out of FACE TOWELS…. Really! We turned on the TV and it took the remote about 30 seconds before it would go to the next channel, we contacted the front desk and they said they would get maintenance to get us a different remote… waiting… we called again 30 minutes later and they told us he was trying to find one. When he did bring one it seemed to be having the same problem. Sunday we left early and again I stopped at the front desk to request that they clean our room and replace the towels. We returned at around 5:30 and the cleaning had not happened yet! Why are they still cleaning rooms at anytime after 3? The latest you can checkout is 2 pm and that’s a stretch. And here’s my problem their not even cleaning just straightening the bed replacing the towels and adding a couple of bottles of water! The fact that there’s still cleaning carts in the hallways after 6 is ridiculous!! That makes absolutely no sense at all! I went to the front desk AGAIN to get fresh towels, (at this point I can pull the blankets straight myself), she apologized and informed me that there were no face towels, STILL! This hotel is the second worst hotel that I have ever encountered in my ENTIRE LIFE! Your sheets and towels look like something given to prisoners. (Pictures will be attached).This horrible trip cost me $633.50, I did not take one pleasurable photo, not one and certainly not one with me in them. When I booked our room; I chose a room that was supposed to look out with a view of the fireworks, a room that was beautiful and photogenic, that is most definitely NOT the room we received if that were the case we wouldn’t be having the conversation through email. I was so upset with this room that my body was shaking and I had to keep telling myself to calm down. We checked out of your jailhouse hotel at 6 am, because we would rather sit in the airport than spend any unnecessary time in your hotel. You should be ashamed of yourself to offer this as any kind of option other than free! You attempt to make people think they’re getting something by putting Disney’s name on it but garbage is garbage I don’t care how you wrap it! I would like my money back, your hotel has put a bad taste in my mouth that I know I will never forget! $633.50 please!!(I wish I could show you the pictures of this jailhouse hotel) I spoke with someone from Disney’s Bad B Resort who informed me that the hotel features may not be available now but sometime in the future. If that wasn't the stupiest statement a hotel representative could say. It's like me going to buy a house and telling them I want to buy it on the fact that I will win the lotto in the future!
