The customer experience at Disney has been destroyed by excessive charges, fees, lack of empathy for consumers and unnecessary policies. I've been a customer for 25 years and it always felt like prices were fair and predictable and you had a great, organized vacation. These days not only are ticket prices astronomical for the average middle class family, but they eliminated the free fast pass system that improved the parks so the park flow was organized with the disastrous, cash grab "genie" system that makes all standby times anyone's guess as they are usually inaccurate making navigating the park impossible without paying an additional fee per person. Dining prices are now 70/person the price of 5 star dining for a character buffet meal. No average family can afford to pay close to 300-400 per meal while already paying meals on vacation. The budget for a Disney vacation is now as high as probably going to an exotic holiday. On top of that the chaos in the parks makes employees unhappy who are working so hard. Take care of your employees and customers. Listen to your loyal customers and give them a better experience or we will make new traditions. Magic is in the experience and that's been ruined by overcharging and underdelivering
