depop

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Suspended for no reason and Depop kept my money

This company has wrongfully suspended my account with 160+ sales, all 5 star reviews and 1-day shipping time. They sent me no reasoning as to why my account was banned. I had to reach out to the company on Twitter and still wait another day. They emailed me with a generic message saying I violated the terms and conditions and sent me the link to their entire terms and conditions to figure it out myself! I have always conducted professional business while using this app. The company has $360 of mine being withheld even though I communicated with those buyers and shipped out their items the very next day. There is no way for me to access my account or even talk to a real person at Depop. Beyond frustrated with this experience.

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Date of experience: Jul 08, 2024