I sold a hoodie and the buyer was unhappy because they claimed it was fake. The buyer wrote to depop and I received an email telling me to resolve the issue. I spoke to the buyer apologising saying it’s perfectly fine for me to refund it as long as they send it back. Because I didn’t reply to the email depop sent, they just refunded the buyer the item (more then what they payed for it) and have done nothing about the hoodie. So now the buyer has got a free £40 hoodie and the money to go with it. Apparently the buyer is not obligated to send my hoodie back. So he has just got a free hoodie and the money to go with it just because I attempted to sort the issue via the buyer and didn’t respond to their email in time.
