I recently bought an item on Depop that arrived damaged and not as described. I followed their process and returned the item at my own cost, only to be told that because I didn't upload proof of return within their 7-day window, I'm not entitled to a refund - even though the seller has the item back. After back and forth with their customer service I eventually got through to Zoe B, who offered absolutely no resolution of any kind and was about as useful as an AI bot, it was clear she did not care about my issue at all!Depop has refused to help, basically leaving me out of pocket with no item and no refund.This isn't just bad customer service — it's a violation of UK consumer rights, which protect buyers when items are faulty or misrepresented. Depop hides behind their internal policies and leaves buyers with no real protection.I've now had to escalate this to Klarna, Trading Standards, and will be filing a complaint with the Financial Ombudsman.I'll never buy through Depop again, and l urge other buyers to think twice - because if something goes wrong, you're on your own.
