Sad to have to write a bad review….we used to love traveling with Delta but their “customer commitment” has sunk dramatically. We booked a flight from Europe to America. First issue: they couldn’t find our payment and thus wouldn’t issue a ticket. After trying numerous times to call and contact a human, we could not. We used the web applet and every service agent tried to get us to purchase a new ticket by giving them our credit card through this online chat box! Finally we got Melissa who actually got up and found a way to help us and found our payment. Second issue, they utilize the Sky Alliance, so we paid Delta to fly but they put us on a KLM plane. Not a big deal to us at first however our flight back to Europe was cancelled by KLM. We contacted Delta and they originally tried to blame KLM and not help us rebook. Finally we got a rebooked flight with a layover (even though we paid for a non-stop) through Delta. We were not compensated whatsoever, not even a sky club pass for the hassle of a layover. Then, we were refused boarding in Atlanta due to covid-19 test issues (with CVS). Delta allowed us to fly from Chicago to Atlanta, but then refused us from boarding in Atlanta. So we got stuck and they originally tried to claim we flew with KLM so they wouldn’t help us. After arguing for a few minutes, they finally agreed to put us in a hotel for the night since it was their fault we made it to Atlanta. The service agent also took the opportunity to berate us about CVS not having our results in time (as if that’s 100% our problem…like we can go into the lab ourselves). Basically, they take your money, Offer terrible customer service, And use the sky alliance to shirk responsibility for the customers who pay DELTA for their flights. It wasn’t worth paying a little more just to go through Delta directly….save your money and use CheapOAir…..
