delta

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Worst Customer Service

My flight was cancelled due to the technical issue that affected all airlines. However, Delta refuses to compensate me for all of the expenses we incurred in our effort to get home. They will not refund me the fees for my checked bags nor will they reimburse me for the car I had to rent in order to get home (no flights were available for several days). They reimburse me for gas, meals, and the hotel, but not the car rental itself or the luggage fees. And I'm a frequent flier with them (or was). They are an absolute disgrace and if they were the only airline left on this planet, I'd walk to my destination.

1
Date of experience: Jul 21, 2024