I am writing a letter of complaint to Delta Airlines. Last night my son and his friend were traveling from Philadelphia to Sarasota, Florida. As they arrived at the Philly airport on time they were met with a delay in flight. Due to the Delta Airlines Delay they arrived at their connector with very little time to catch the flight. The boys got to the gate and were met with a very rude attendant who was closing the door as the flight was still there. The 18 year old boys were told their seats were already sold and they were miners and no one could help them. This is ludicrous ! They are 18, not miners and if you were so concerned about them being miners, they should have offered to help! The boys received ZERO assistance in trying to get on to a new flight. They were met with hostility and ZERO compassion. The young men had to rent a "ROOM" at the airport so they would be able to make their flight the next morning that was to TAMPA, not even the original ticket with Sarasota. The cost of the room was $230.00 and there was a fee of $20 to take a shower. The young men had no choice at the time due to the awful customer service or help from the Delta workers in Atlanta. I am disgusted with this. I am shocked that your team would call a young man a miner and then not even help them. There should be compensation for the "Room" at the airport and for the travel they needed to take from Tampa to Sarasota, not to mention that they were at the gate on time and not let on the plane. I am fully ready to make online complaints. At a time when we can choose airlines that work with customers I would think again before recommending Delta or using it in the future. You have a chance to make this right. Delta has a way to restore faith in customers.
