I am filing this complaint to expose Delta Air Lines’ unethical and unacceptable handling of my May 8, 2025 reservation (Flight DL2139, PDX to JFK.Delta canceled my fully paid reservation, claiming “a passenger” called to cancel it citing fraud. This is false. Neither I, my wife, nor anyone authorized by me made such a call or reported the ticket as fraudulent. Shockingly, I discovered the cancellation the evening before the flight, only after calling Delta to ask why I hadn’t received the usual “time to check in” email.What followed was appalling: I spent nearly an hour on the phone with a dismissive supervisor who deflected my concerns, falsely accused me of “raising my voice” in an attempt to shame me, and offered no meaningful solution except for me to purchase a new ticket. My wife then called Delta and, thankfully, a different representative was able to restore my reservation on the original flight; something the prior supervisor told me was impossible.I have repeatedly requested to hear the recording of the supposed cancellation call. Delta refuses to provide it, fueling the impression they are hiding critical evidence or that no such call exists. If the call supported their claim, why withhold it?Delta’s behavior reflects a disturbing lack of accountability and customer care. I urge Delta’s leadership to reflect on this failure and refresh staff on the meaning of proper customer service. Customers have choices; and I, for one, will think twice before choosing Delta again.Nicholas.
