dell

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I will never use Dell ever again

I will never use Dell ever again. I am disgusted. I bought a PC and monitor then after receiving the PC 9 days later I phoned to check on the monitor abd was told the monitor would not arrive for another 'about' another 6 WEEKS! I can't use my PC! When I eventually tracked down the phone number (A JOB IN ITSELF) I phoned I asked for a refund for the monitor... It took 20 minutes and my loosing my cool before the person who did not seem to understand English finally conceded and said I would receive. Then I made the mistake of asking for some advice about buying an alternative monitor... I was transferred a disinterested man who put me on hold and after waiting 40 minutes the line went dead. I wish I had bought from somewhere else. Dell used to be a decent firm. NEVER AGAIN!

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Date of experience: Dec 08, 2020