In the last year and a month I have purchased 2 Alienware pcs. One for my son in 2019 for Christmas and one this passed summer for myself. The computers are running great, I received both in the time they promised, both booted up perfectly fine. We play Rainbow Six, and occasionally COD2 multiplayer together. My son plays a lot of other games and uses his pc for school. He's studying graphic design.My 3 stars are for support. I purchased software that did not come installed. It was not in the "Alien Software Locker" which is where software would be to download. Support had no easy solution so it took weeks before I received links to download software. After months of use of software the "update" changes the software to one that requires a subscription. I would like to think that I should have the software I purchased and given an option for the update in addition to what I purchased. BUT the software is now locked as trial period. And the software I purchased is no longer accessible. Of course Dell can't do anything. When we call Dell or text chat with them it ends with nothing good.
