I bought a XPS 1500 (9500) it came broke. Camera and Mic did not work. Now the tech is supposed to come and replace the LED which has built in Camera and Mic. Problem is each time you logon to site to check status it gives you different date to come and fix it. I need to know real date to make sure I'm home. Here is the last updated I got. "Your technician is scheduled to arrive onsite on Fri, Jan 1, 2021 11:00 PM. " really they are going to come in the middle of the night? 11:00 PM. I called and they said they should be there 4 Jan 2021. Ok so is it going to be 1 Jan in middle of the night or 4 Jan? Dell service sucks.
