I called to cancel my order before they shipped the item and charged my credit card. They said they processed my cancellation and I will get a confirmation email within 24 hours. But I haven't received any. I called the customer service again, and they said they somehow couldn't go through the cancellation process and tried it again. It was successful this time and I would sure get a confirmation email within 24 hours, but again, I didn't get any. Again, I contacted the customer service, this time, by email. They relatively responded quickly saying I can't cancel anymore, and they'll ship it (scheduled next week). It means I have to return it and ask for the refund. They kindly say they won't charge the returning shipping fee.I asked them to erase my credit card information so that they can't charge me and they won't ship the item. They don't respond to me at all. I needed to cancel my credit card to prevent them to charge me and ship the unwanted item. It was the only credit card I have. I don't have a credit card at all until a new one arrives. Can you imagine how my life is inconvenient right now?
