dell

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Just like everyone else

Just like everyone else, received terrible service, tried to return a product that i used 3 different cards to purchase, the refund, however, only issued the debit card amount to the debit card, the other 2 credit cards were not refunded. Call customer service only to be put on hold for 30 minutes then have the call dropped, second time on hold over an hour with no answer, just gave up. Contact customer support only to have them reply with "refund was issued, check your bank" I ASSURE YOU IVE CHECKED MY BANK AND AM STILL OUT OVER 700 DOLLARS. Not sure how im going to resolve this but i vow never to use this company again as long as i have a pulse.

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Date of experience: Jan 11, 2021