Inspiron 7506 2-in-1 laptop review/complant - 0 stars.My credit card was charged $2,033.99 on February 6th Inspiron 7506 2-in-1 laptop received Feb. 9th at ~11 AM Eastern time.Laptop shut down ~2 hours later. Could not power back upSpent 30 minutes on phone with Dell tech support in India repeating the steps I already tried myself from online research.Support requested created Feb. 9th with technician scheduled to arrive at my apartment Feb. 11th.Technician arrived at my apartment ~11:50 and repeated the same steps a 3rd time. Technician opened laptop, removed battery, put battery back in and laptop powered back up. Technician closed laptop and left.Laptop shut down again 45 minutes later. Could not power up.Spoke to Dell Tech support in India again (fellow named Ismeet). Another dispatch created for Feb. 12th between 8 AM and 6 PM. I waited all day at home and nobody called, nobody showed up.February 14th at 10:47 PM, dispatch updated with "We’re sorry, we don’t have one or more parts needed for your service. We will contact you to schedule the service once the parts are available."Monday was a holiday in Ontario, so no point in calling anyone for an explanation.Feb. 16th at I received an email from Team Manager Meenakshi at 11:44 AM to follow up on the success of my case. I explained there was no success. Clearly from the email body, he had no clue as to the true status of the request, or how furious I am at this point.Received a response from a Sandeep Mishra at 6:02 PM - "So sorry for the inconvenience. The required part is in backlog that is why the service is getting delayed. We will update you soon. Thank you for choosing Dell. Sandeep Mishra"I replied immediately asking when this will be resolved or I want Dell to pick up the laptop and refund my money.Two days later, no response. So now I posted publicly and will look for review boards to provide my feedback. I feel robbed at this point, yet Dell continues to thank me for choosing Dell. Unbelievable! I deeply regret choosing Dell at this point. I only did so because my employer buys from them.I need this resolved. I need the laptop in my possession to work, or a refund of my order in full and send someone to pick up the laptop.Also, I work for a large international company that has a contract with Dell, so I will be contacting our purchasing department to see if they can apply some influence. I'm also looking into consumer protection laws in Ontario.Mistakes happen, but how you resolve them ultimately determines if the relationship can be saved, and you have failed miserably.****Ultimately the motherboard was replaced and laptop has been working about 2 weeks now. I mostly like the laptop, but will never buy from Dell again due to how they handled my case. I will also not to business with any company that outsources their support function outside of Canada.
