I ordered a Dell laptop, Monitor and sleeve. - and was estimated a 1 month lead time. So I cancelled the order immediately online.Lo and behold, everything was still shipped, even after I called them to expressly tell them CANCEL THE ORDER DON'T SHIP ME ANYTHING.I made one order, and they broke it up into 3 orders. I have still be charged on my CC for everything. I've had to reject the monitor on delivery which was never intercepted by them. Then guess what, the laptop, which TAKES THEM WEEKS TO BUILD! WAS NEVER CANCALLED. I literally canclled within 10 minutes on a Saturday, and called on the following business day. THEY STILL BUILT IT, SENT IT, AND CHARGED MY CC.Now this is a huge inconvenience and I have to carry a balance for this crap for who knows how long. I called them multiple times, their calls kept dropping, you have to dig through their website to find proper contact numbers.Another stupid annoying thing, they customer care people sent me emails with updates but they went staight to my junk mail. I never once responded to them, and rather than them following up by giving me a COURTESY PHONE CALL they did nothing.I don't understand how their departments communication system can be so utterly useless. I don't know if they're incompetent to do their job (it sounds like it on the phone). But they need to get their **** together./endrant.
