dell

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Worst customer service

I ordered a dell laptop cable and I tried to cancel within 2 hours through my dell account as I found an extra one in my home. But Dell won't let me cancel. I contacted their customer support but they linger the chat and told me she requested a cancellation and after 7/8 hours I got a confirmation that they shipped the product. I was so frustrated because this simple cancellation took me 15-20 minutes to make the customer agent understand what I want. In the end, they didn't cancel my order, seems like they kinda forced people to buy their product.

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Date of experience: Nov 10, 2021