I don't even know where to begin. My company has had Dell computers for several years (10 plus). We always buy the extended support because we can't be without our laptops and almost every time, I have tech come out to fix my laptop it is in worse shape when they leave than when they arrived.A week ago, I noticed that my computer wasn't charging. I was traveling and took it to MicroCenter and they said the issue was with the computer the computer plug itself was loose. I called Dell when I returned home. They sent a tech out with a motherboard and he installed the motherboard. My computer would no longer boot. They wanted me to send it off for 10 days but I refused. They also didn't bring out the plug, so they had to order a new plug and was to be out today. I hadn't heard a word all day, so I called at 5:30 and was informed by Dell that they would email the company handling the work and get back to me when they heard from them. I insisted they call the company and I was informed the part wasn't in yet and they would be out tomorrow. No one contacted me of this at all and I had I not forced Dell to call them, I wouldn't have known.I went from having a laptop that had to be plugged in to work to a laptop that won't boot at all. No one at Dell seems to be too concerned that my company pays for next day service but the only service but it has now been 3 days since I first called them and I am in worse shape than before I made the call.
