I bought my Dell Laptop Inspiron 15 3000 on December 18, 2021.That is a little over 4 months that I have had it and most of the time it just sat on my desk undisturbed.I have no kids or pets, not even a wife right now, I say that to point out that it was not abused at all!!I finished working on it, powered it off, closed the lid and went to bed. I went to open it 7 or 8 hours laterand as I was opening it the screen side, screen frame pulled off of the screen itself, breaking the left side of the frame. Horrified that my newish DELL computer was actually falling apart. I packed it up and took it to COSTCO where I had purchased it. This DELL defective computer was not first one I bought, the first one was also defective.I had purchased a different brand of laptop prior to getting the DELL, and had to return it for different defects. That's when I decided on the DELL. I thought I was investing in a better computer. A company that had a reputation of being proud of its brand. Not so much...!!I was 21 days late according to COSTCO, where I had purchased the DELL defective computer, they said it was no longer their problem. The woman manager at COSTCO said it was now DELL'S problem and suggested I call the COSTCO concierge and they would help me with this DELL defective computer problem. The concierge was a complete waste of time!When I asked the CPSTCO manager if handling this DELL defective computer problem involved sending it out somewhere to be repaired and then waiting until they got around to sending it back to me some 2 or more weeks later and me being without my DELL defective laptop all that time.The COSTCO manager kept saying over and over "we don't know that". I believe she knew exactly what I knew. This was going to really suck for me.When I spoke to the DELL defective computer rep of course she was in another country and was completely uncaring at all. Which has been the one constant in all of this. Where did pride in your job go??DELL and COSTCO don't seem to know.
