Dear Dell,I'm now 3 years into my Dell nightmare. It started when I, now seemingly against everyone on the internet's recommendation, bought a top of the line Dell laptop. This was in the US and a 6-core Latitude E5491. It turned out to have such a poorly designed cooling system that it throttles 99% of the time, making it virtually impossible to accomplish any normally suited tasks. Thankfully I found a workaround, albeit having to use only a fraction of the processor's capability.Then came the infamous Dell Power problems... Will it charge today, will it not? Will it power on? How many times will I have to press and hold the power button this time? Will I be able to even do a hard reset? The internet is full of these stories now. I must have taken apart this laptop >50 times now trying to fix these issues (Yes, I'm a technician). I even took it to other technicians who couldn't initially diagnose the problem.Now in Denmark, I finally had to order a brand new motherboard directly from Dell in Denmark, which I suspected wasn't actually new. Installed it easy peacy and it somewhat worked (randomly kept starting in diagnostic mode and having to hard reset frequently).Then the bezel rubber bumper seal around the screen started coming off! Again, lots of this on the internet. Then the "new" motherboard started failing as well (similar symptoms as the original and some new ones), until the laptop died completely...Again, I contacted Dell Denmark, who informed me I had to pay for a new motherboard even though the other one was only a few months old at this point. Ok, a new laptop is 10x the price and I have to access all my stuff, so... I order it and transfer the money to Dell Denmark.It's now been almost a month since I initiated the long process of attempting to order the next motherboard in line for my laptop. I have paid and provided everything Dell has asked for with immediate responds. Still, every day I wait for a new MB in the mail...What on bloody earth is going on here? How is Dell still in business? Where and to whom can we report this?Cheers,Another Dell Victim
