I purchased a brand new dell xps 8940 last year. I am a small business owner and have been making payments for the last year. I still owe on the computer and it just stopped working. I've always bought a dell for almost 20 years. Now just days after the warranty the computer just stopped. Doesn't even turn on. Just stopped. This is a catastrophic hardware failure that I am surprised dell does not stand behind it's products. Talking to the tech manager was no better. Insinuating time and again that if it's one day past warranty that dell will not do anything. That is a horrible business practice. I know that I am one user and for me to say that I will NEVER buy a dell again means nothing. After this experience I will never buy another dell, with it dying right after the warranty, to the manager that treated me like I was nobody and it doesn't matter what happened to the cpu, it's my fault for not purchasing the extended warranty. So I am still making payments on an anchor. I will tell all my customers, all my followers and everyone I run into. DO NOT buy a dell. They do not stand behind what they sell.
