Do not buy this laptop, do not buy from Dell. The main issue I had was that the screen on the provided laptop exhibited a lot of motion blur/smearing/lag when moving windows on the screen, scrolling documents, playing games and basically any images that weren't static. I bought the laptop to do 3D modelling on and the blur while rotating models was distracting to the point that I couldn't use the laptop for the purpose I purchased it. Further to that the laptop had very poor Wi-Fi performance with a poor to non-existent connection outside the room containing the router and seemed to have over heating issues with the main CPU running at 100c which is its upper operating limit. After spending several hours talking to support, who got me to do many tests and a full factory reset on the computer, it was decided an engineer should visit to fix the problem. The first day the engineer was to arrive he didn't turn up (and I had taken a whole day off work). The arranged date he turned up but with a part very unlikely to solve the problem (a motherboard rather than a display). The engineer agreed with my appraisal of the issue but was made to change the motherboard anyway. This did not resolve the issue. After having to chase Dell about the issue it was decided that they would 'Fix it in the depot where said they had all the parts'. I have since been waiting for a month as parts were unavailable. I have been denied a usable laptop for approximately 4 months. I have tried to get a refund from Dell, but they just keep saying they'll 'escalate it' and giving me notional 24/48 hour response time where nothing is resolved. They are actively trying to avoid giving me a refund despite having given them more than enough time to resolve the issue.I was phoned yesterday after, saying that I would file a dispute with Paypal who provided the credit services for my purchase, they don't seem to like the idea of that and asked me not to do it but have requested more patience and have said that it will take 10-12 days for a refund if approved?! Unbelievable. They are breaking so many UK consumer rights laws I'm surprised they are allowed to trade. It makes me genuinly sad to get such poor service from a company that I would once recommend (as an IT consultant).
