I bought an Inspiron 14. Worked fine for 7 months but then I started to hear a crackling noise coming out from near the power port. I probably wasted 25 hours with their support team. I called in, I texted. I sent my computer in on TWO separate times for their team to manually repair and both times it came back with the same problem - and new problems their team created. On five separate other occasions their team took remote access (for about 90 minutes each time) trying to run tests and fix the computer, but couldn't. The last time the agent actually closed as completed the support chat while we were in the middle of trouble shooting and my computer was rebooting. That put me to the back of the 60-person queue for support. That was the last straw. I had to finally junk the Inspiron after 7 months because it's useless. I will never buy a Dell product again. Customer service was worthless. I don't know if I had a particularly challenging hardware problem or if their team was incompetent - maybe it was a combination of both - but it was maddening. A laptop kept in good condition should not fail after 7 months.
