I sent a request for service last week and I haven't been contacted ever since, Everyday since I've been contacting Dell and each time I got confirmation that I was going to receive the requested technical visit to drop by and fix my issue during the day, but I haven't even received a callback from the tech, and it's been the same every day to this date. This issue caused me great loss on my business and support doesn't handle the same information. I'm leaving a bad review on different sites because I had a horrible experience as a customer, each time I got told my case was escalated and given priority but I have to suffer the consequences of a 2-3 day delay of last week, but a whole week passed and I haven't solved my issue. Moreover, dell won't refund my machine. This has been a really dissatisfying and dissapointing experience
