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Dell sales reps recommend incompatible parts.

Two Dell sales reps recommended incompatible connectors. I spoke with Dell tech support and they confirmed that sales reps were selling incompatible items.I was billed $55.00 for speaking with Dell tech support. Dell tech support isn't really Dell. It's a 3rd party off-shore company. However they did refund the $55.00 after I complained. I wasn't so concerned about $55.00, but thought Dell should know about their sales people. But Dell sales is still recommending the incompatible parts.

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Date of experience: Jun 18, 2025