Having had the free service for some time upgraded to paid as was using more in lockdown and wanted extra features. Was amazed after 3 days of use to suffer constant freezes of the app, particularly on my Samsung Smart TV (app last updated Dec 2018!). So, reasonably I thought, request refund as didn't work - received this fob off back from support "We can't refund the payment because of our terms and conditions.The subscription has been used since payment was taken which also means I can't refund the payment. Sorry for any inconvenience this causes.Should you wish, you may submit a claim for a mediation process by contacting the european platform for Online Dispute Resolution - link to external EU mediation service"So another words, because you used your subscription for 3 days out of 30 to find out it didn't work properly, we'll take your money and pass you on to some EU ombudsman...SHAME ON YOU DEEZER -BLATANT PROFITEERING.
