I am a paid subscriber (DeepL Pro) and find DeepL to be glitchy. I am using the Windows app now, and the translation from Spanish to English will not load. That happens every now and again. I also get messages to the effect that "the server is overloaded, so translation may be slow." Furthermore, any emails to DeepL have not received a response, not even had an autogenerated response indicating they got my email. I want to support them and have paid their fees, but they don't want to support me.