Poor payment reconciliation processes! I paid in monies via UK FPS which were confirmed by my bank to land within 2 hrs, from my experience usually payments are credited within hours, but I gave it a day or so (with intended payments bouncing in the meantime) its been over 9 days now and they can't find the monies that were sent even though my bank has confirmed they were sent and reduced my balance accordingly. Crypto.com have been stringing me along and asking for more and more personal information that had already been provided although it felt uncomfortable to do so. Their customer services failed to resolve the issue and now have asked me to raise a claim with my bank instead which will take > 40 days - I assume without any compensation for losses or inconvenience. Totally lost confidence in something that I was a big supporter of in the past, wont be using them again - sorry!!!In reply to the response given by Crypto.com below, it was the live chat conversations over the past 7+ days that lead to this review, unfortunately despite providing a bank statement and all details the bank had on the transaction sent via the UK Faster Payment Service your team said they cannot find the transaction and told me to raise a reversal request with my bank, meaning the funds will have been in your account for almost 2 months by the time that completes. :(Additional update, I received a response from my bank telling me that they were mistaken and could not actually make a claim for the funds and instead needed to do a trace, which involves them sending me an reference number that I then share with Crypto.com so they can find the monies, that's by "snail mail", so when that will arrive, who can guess! In the mean-time Crypto.com said funds that cannot be matched after 7 working days will be returned, its been 10wd now, hopefully they are on their way already! Given every other deposit I have sent using the same details has gone though without an issue it seems very strange Crypto.com misplaced it and I assume that their systems have some sort of bug. I'd like my money back ASAP, and have since avoided using my crypto.com card for several hundreds of pounds of purchases since the issue occurred as a result of this...Update, after providing a letter from my bank containing the same information I shared weeks ago the lost funds were credited to my account - only took 2 weeks to process and not so much as an apology for the inconvenience caused, thanks!
