I have lost access to my app on my phone. I contacted them via chat.crypto.com & it's been 4 days now & I keep getting the same, stupid replies like "your account is being reviewed" or "the request has been processed" etc......I did a video for verification, whilst holding my passport & stated what they wanted me to say for proof that it was me.I have given them all the information that they need, my telephone number, email address, ID etc & yet I still wait.They said they had sent an email to my address. I never got it! I gave them an alternative email....they said there was a telephone number on my account, that wasn't my number, so I said to remove it & gave them the correct number.....so, all they have to do is update the telephone number & the email address as they have my video for verification purposes & that should be it.....4 days on.....nothing!!Very, very poor company for customer service....they can't give you a timespam or anything! I could still be waiting by March 2025.This is the worst comapny I have ever dealt with!!!!
