Horrible experience. The customer service is the worst. I’ve been in contact with the since 17th of October, I am responding as soon as I get the message but they take days to respond. I confirmed my identity multiple times, they say it’s approved and will proceed with changing the 2F login, but then suddenly no one replies. When you reach out again in the same thread they start again with new auto replies “thank you for your patience”. They are now asking me to send a third verification video (it’s still the same thread and same subject line re re re etc). It actually feels like they are just trying to steal your information, and don’t seem to try to help me regain access to my account. As I don’t have the old phone number anymore, I can’t log in, and customer service just won’t help you. Stay away from this app.
