Made a request to deposit Solana into cripto.com from another exchange, the deposit didn't come through although I can see confirmation of withdrawal from the other exchange. I contacted cripto.com via the app on the 10th Nov 23 and to this day still no response. I followed up and also sent an email again no response. The customer service is the most appalling and non existent. I cannot believe this exchange is allowed to trade. I have never in my life come across this level of poor customer service especially for an Urgent matter of this nature where cripto/funds missing. They will likely respond to this message here by saying follow up on email/app but no one on other end will respond, this is to keep reputation in front of others.Update :Time: 00:47am (21.11.23)Subsequent to their response below as mentioned to keep reputation, still no update whatsoever, I have emailed, sent message via the app, still no human contact to take ownership of the matter its now 12 days since initial contact. Absolutely disgraceful behaviourUpdate: 11:15am, can confirm the issue has now been resolved and I have received my deposits. Someone finally reached out to me in the early morning and did something in the back end to resolve the matter as I confirmed all the addresses were correct. I'm glad it's sorted but cripto.com really need to improve customer service as it shouldn't be taking over 11 days to come back. Atleast get a human to update and advise they have received the query and will investigate, this will put a lot of people at ease rather than numerous follow ups from customers.
