My 2FA had to be reset which took around 3 weeks to resolved. This did still not resolve the issue as Crypto.com app would not accept the codes. I have been able to start the process of withdrawal because I didn't need the 2FA in the first place but from saying it was goingto take 3 hrs its now going to take 2 to 4 days. I would never use this company again everything is complicated and long winded and to be honest its not personal whatsoever