Worst customer service. Do not invest with them. Now for over a month I have been trying to solve an issue. The live Chat it's just bots telling you we are working on this etc. etc. Shame I can't post the screenshots for all to see. I had the same issue with Coinbase and they solved it in less than 5 minutes. So it's not a complicated it's just that Crypto.com do not offer client accounts service apparently.