They put my crypto withdrawal on hold for more than 24 hours without any normal explanation. They claim that withdrawal of crypto can take up to 2-3 hours maximum. In reality if they decide to block your transfer, they just start ghosting you. I have typed to customer support chat and sent them email. No response. I have contacted them 2 times before for other inquiries and they used to respond within few hours. The moment it comes to my money they choose not to respond to me at all. Another problem is that the money they froze is in BTC, and I have no opportunity to sell it if the price will start falling
