Appaling, and frankly, quite worrying. simple query on the 13/12/23 , no response, 7 days later, bot query, asking if i was happy with my response, i replied, no, terrible service, and concerning with the amount of money i have on the app, a week later, another bot asking me if i was happy with the response, asking me if i had emailed their @crypto.com helpline, which i had 2 weeks ago, no reply, then another email, asking if i was happy, i repeated, that, no, you havent replied, or sorted, my simple reply to my response, 2 weeks ago. its now 3 weeks, and no response. i would have to say, if you are thinking of holding any kind of assets with these guys, think twice. Last chance