Horrible customer service in every sense of the word. They take a minimum of 4-6 hours to respond to a simple chat query, and when they finally do, never bother to read your complaint. They just leave a message saying "sorry you are not online" and disappear. You have to wait another 4hours. They also avoid allowing you to withdraw your money by never showing you how to. They cripple you by not verifying your address lying that the document is unclear. I have sent 3 different proofs of address, same lie and dodginess, same result. My money has been stock there for two weeks. There needs to be a regulatory body to monitor these charlatans. They are clearly stealing and getting away with it. Do not deal with them. Pure red flag.