I received a fiat direct deposit into my crytpo.com account and purchased BTC with funds on 10/11/2024. when I initiated sending my crypto to my external wallet, it went into pending status for hours, eventually I received an emailing transaction has been cancelled and account function was limited to only fiat withdrawals. I contacted customer service right away and was told i can only send funds through fiat, I requested they returnd the direct deposit back to which they refused. the customer service rep insisted I can only access my funds by linking account. I proceeded to link my external account on 11/11/2024 but till date it is still in pending status. Customer service has been terse and borderline rude in their reply. they refuse to return my funds to the originating account or allow me add my external fiat account. Please help!!!!
