I am very disappointed with how Crypto is resolving my issue. I opened an account via the app. I followed the steps except that I used my driver's license to verify that I am who I said I am. My driver's license abbreviated my 2 first names as initials and I put my full name in the application. Verification failed and that is where I ended. For almost 2 weeks all I got from the computerized customer service is I apologize and we are working on the issue. I find disappointing that the IT dept is not able to resolve the issue unless they did not think of my scenario will ever happen. If there was a human customer service then this issue would be resolved sooner when it happened. I am very disappointed with Cryto.After waiting 2 weeks of response from Crypto, I finally received an email to resubmit my ID. Three days ago I sent the ID and that is where it ended. Three days and they are still verifying it. It appears that this will continue for weeks since Crypto is not good at resolving issues.I will not recommend Crypto at all.Very disappointing that I wasted my time on this
