I wish that I could provide 0 stars for my experience with the Crunchyroll Store.I ordered the 1/8 Revolve Holo about a month ago, expecting it to be shipped within a week or so like past orders had been. Yet, there was no shipping update dueing the entire month. So I contacted the customer support to see what was going on and if it could actually be shipped out. I got a response that they'd message the warehouse and they'd get back to me on it.A week later and still no response from support, I messaged again, inquiring about my order. Another response back saying the warehouse still hadn't responded. At this point, I was feeling sketched out, so I just asked them to cancel my order if they hadn't responded yet.Yet, I didn't receive another response to that message for a couple days until miraculously, the warehouse responded so I got my reply. They responded with something along the lines of "They had inventory issues and appreciate when customers contact them so they can be aware of it. As we don't have a system to notify us." In the end, they refunded me. But I began to wonder if I hadn't messaged, would I even have gotten my money back? The answer is maybe eventually.I directly stated that "after seeing that message, how could I be sure I would have gotten my money back without a product?" The response was what I expected, yet still dissappointing "We don't have a system for it. But we would have noticed eventually. All companies have inventory issues and appreciate the understanding." or something very similar. So at this point, I stopped responding. Clearly there was no intention of fixing the problem and instead they deflected to other companies having the same issues.When, with other companies, I would have gotten my refund for the lack of stocked item within a week or two at most after receiving a notification/apology email.I do not believe that Crunchyroll would have refunded my money, especially after a month of unfufillment or notification. They only got to looking into the matter because I messaged them first.From the successful orders I have had, there is such little packing on items it's worrying that they will break in transit.Overall, my experience has been far below subpar and I would never ever recommend anyone to the Crunchyroll store.
