crunchyroll

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Compromised Website with Obfuscated Customer Support

Account was compromised and the process of deleting the account is unnecessarily convoluted. The customer support e-mail needed to delete the account is not given. The "virtual" assistant is useless in this regard and the "human" assistant chose to ignore my inquiry regarding what the e-mail is. It is not a secure site and this made even worse by requiring the user to spend far too much time attempting to figure out how to contact proper support.

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Date of experience: May 11, 2025