Ordered Nov.17/22, still has not been shipped as of Dec.7/22. Their website states that orders are shipped within 3-5 days. I've emailed Customer Support - automated email says to expect a response in 24-48 hours, but instead received another automated messaged 9-days later. Received a survey on my customer service experience, rated all poorly and asked to be contacted. Nothing. Submitted email to customer service again, still no answer.Customer Support chat never loads. You'll never be assigned an agent.Customer Support telephone is automated and hangs up on you, saying all lines are busy. Can't ever get through, any time of day. I'm upset at myself for not checking TrustPilot first, as it sounds as though multiple others have had identical issues. I had purchased from them in the past, and had no issues. However, this is a night and day difference for the worse. Will be requesting my money back from my credit card and reporting as a scam.
